Frequently asked questions
What is the return policy?
Personalise Setting jobs can't be return, adjustment can be done where possible
We make things that work better and last longer. Our stone setting are clean andsecurely set.
Our goal is for every customer to be totally satisfied with their jobs. If this isn't the case, let us know and we'll do our best to work with you to make it right.
What are the types of setting
- Channel
- Micro-pavé
- undercut
- claw
- custom for designer
- restore and reset
What is the turnaround
Delivery times depend on the specific job
For small job, few stones can be done same day depending on the work load, a quick call can confirm disponibility.
Designer outside London- Small job can be done same day if you are visiting London, please book a slot
We work also by post
Where are your work done?
Our products are manufactured locally in our workshop. All jobs sets in London, onsite
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Customer working through post, we normally do next day guguaranteed by 1p.m